Warranty and returns 

Our 30 days Change of Mind Return Policy

Our change of mind policy allows you to return nearly all of our products that are unopened within 30 days of receipt

of delivery for a full refund excluding shipping costs of the price you paid for the item(s).

Shipping fees for change of mind returns are not refunded.

Depending on your location items can take up to 5-8 days to reach us once you ship them. The amount will be refunded in Aud upon return.

Conditions applying to change of mind returns

Unless otherwise stated in this Policy:

  • All item packaging, documentation (boxes, manuals, warranty cards, etc.), and certificates of authenticity grading, and appraisal must be returned with the returned items. Packaging must be unopened and seals intact (where applicable).

  • Items must be in new and unworn condition.

  • Any items that, because of customer negligence, misuse or tampering are, damaged, missing parts, or in unsellable condition, will not be accepted for return.

  • Any item(s) that have been resized, damaged, or otherwise altered after delivery will not be accepted for return.

AMD Touring is not required to accept change of mind returns on items outside the specified return window or change of mind returns of items that do not comply with this Policy.

These conditions apply only to change of mind returns and do not apply to items that are returned because they are faulty.

Shipping

For change of mind returns of item(s) You are responsible for return postage costs.

Exclusions:

Any product that has been specifically customized for you with options not listed. 

Cool Beans Campers. 

 

Returning Faulty or Damaged Items

Our returns and refund policies do not limit other rights and remedies you may have under law such as the Australian Consumer Law, including in respect of faulty items. If you need to return a faulty item, please contact us for assistance.

 

Faulty Items and Australian Consumer Law

If an item purchased from AMD Touring is faulty, any related return and refund rights we offer you will apply in addition to and do not limit, other rights and remedies you may have under law, including under the Australian Consumer Law.

In the unlikely event you happen to identify a faulty item or product please contact us within 30 days from receipt of delivery.

Faulty items do not have to be returned in their original packaging, but must be packaged appropriately to avoid damage during the return shipping process.

Factors such as age, price, the item's condition and the disclosures made about the item may be relevant to your return and refund rights under the Australian Consumer Law.

Customer Damage

AMD Touring is not required to accept any returned item that, as a result of customer negligence, misuse or tampering is, damaged, missing parts or in an unsellable condition.