The Australian Made Outdoors Marketplace
We will notify you on events like Low stock, Restock, Price drop or general reminders so that you don’t miss the deal
Never received item, 16 days after order still has not been sent
Hi Sandra, as explained via email, these are sent in an untracked envelope, and your order was indeed sent. Unfortunately, it seems it has been lost in transit as it hasn't arrived. Once we were made aware of the issue, we sent 2 stickers out to you free of charge in a tracked envelope this time.
To be clear, we can not provide excellent customer service if customers don't communicate that they are still waiting on their order before leaving a review.
Even with tracked orders (Which are most products), we need to be informed of delays and stuck/lost in transit orders so that we can bring up the order and work with our customer. We understand our customers are often preparing to go away, and as such, we work with them, including when delays / lost in transit situations happen. That's why we are proud to be rated 4.9 stars by our customers.
Please understand that once a package is in the hands of a shipping carrier, we have no control over delays or if it is lost in transit.
We hope you can consider revising your review once your stickers arrive.
Thanks for your understanding
Jaidyn
Australian made and excellent product, workmanship is second to none .
I recommend this product 100%
Regards Geoff
Thanks for the review Geoff and thank you for supporting Australian Made!
Thanks again
Jaidyn