LandCruiser, Prado and Hilux 4wd stickers

Thanks for your 5 star review Craig! Looking forward to serving you again.

Thanks for taking the time to leave a 5 star review, and thanks for letting us make it right!

It's unfortunate that Australia Post lost the original Sticker and even more unfortunate that we had sold our 75's last sticker! As we were unable to send one directly, we contacted the manufacturer to call in a favour. It took an extra few days to arrange, but we paid for and got not 1 but 2 stickers sent express post directly to you.
On top of this, we also fully refunded you. There are a lot of great businesses out there that offer great customer service, but I would struggle to name one that goes above and beyond to make it right when things do go wrong. We understand our customers are often away or are going away, and that's why we work with them to make it work for them.

Thanks again for your patience and understanding
Looking forward to serving you again
Jaidyn

Hi Sandra, as explained via email, these are sent in an untracked envelope, and your order was indeed sent. Unfortunately, it seems it has been lost in transit as it hasn't arrived. Once we were made aware of the issue, we sent 2 stickers out to you free of charge in a tracked envelope this time.

To be clear, we can not provide excellent customer service if customers don't communicate that they are still waiting on their order before leaving a review.
Even with tracked orders (Which are most products), we need to be informed of delays and stuck/lost in transit orders so that we can bring up the order and work with our customer. We understand our customers are often preparing to go away, and as such, we work with them, including when delays / lost in transit situations happen. That's why we are proud to be rated 4.9 stars by our customers.
Please understand that once a package is in the hands of a shipping carrier, we have no control over delays or if it is lost in transit.

We hope you can consider revising your review once your stickers arrive.
Thanks for your understanding
Jaidyn